Greenpoint Trees LLC: RETURN AND REFUND POLICY

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Note: Shipping begins on November 23rd please select your desired delivery date at the time of checkout. Mpost delivers can be scheduled with in 48 hour. But can be schedule as far out at 12/20/24

Same day delivery is only available by calling 646-419-8152 additional delivery fee may apply.

Refunds:

Due to the nature of our seasonal business, we can not offer refunds on live trees. Please remember that your tree is a living thing and no two trees react the same once cut from the fields and brought into a warm interior environment. If you feel that your tree is really not up to the quality you expected from us, contact us and let us know your concerns. We may ask you to take photos of the tree which will allow us to resolve the problem quickly and efficiently.

Cut Christmas trees are perishable items – all trees, even premium grade  that deserve Capitalization, will dry out and shed their needles eventually. How long a given tree lasts will depend on various factors such as the amount watered, heat and humidity, but ultimately trees are natural products and the longevity of ‘freshness’ will vary from tree to tree. Even a tree that is well looked after may dry out and droop a bit quicker than expected. Unless this degradation is extremely unusual or rapid, then we cannot provide refunds.

Please note that minor damage to branches, particularly lower branches, can occur during transit and is not cause for a return/refund unless it causes significant detriment to the overall quality of the tree.

Returns:

Our trees are cut to order, so cannot be returned. If there is a genuine issue with the tree itself, such as the wrong tree being sent or where there is significant damage to the tree rendering it unfit for purpose, we will look to resolve it with a tree replacement or swap. If the rare occurrence of a stubborn tree that refuses to drink and there is obvious rapid degradation your tree will be swapped out with another tree for free within 7 days after delivery. Due to the many factors in play and the fact that the tree is cut from its roots at the farm and is perishable, we can no longer swap your tree after 7 days.